OUR RIGHTS: 

- We reserve the right to refuse finalization of a project to clients who are ill-mannered and/or unethical.

-We may add additional fees for last minute changes, late service addition, and rush fees. 

-We will use all designs in our public portfolio(with exceptions to NDAs).

 

AS A CLIENT:

-You deserve to receive quality branding materials and be treated professionally during this M.Atura Experience. 

-Your brand is entitled to a unique identity that is going to turn heads in your direction.

-You must go hard for your brand everyday!

“If you give up, then you can’t win.”

 

RULES & REGULATIONS:

1) NO REFUNDS: Due to the nature of our digital services & products.

    - We have a strict no refund policy. Hence, the amount of time & effort we contributed is nonrefundable.

 

2) REVISIONS: All Revisions Must Be Requested Within 5 Days Of Project  Completion.

 

3) EMAILS: Final Designs Will Be Sent Via Email Only. (Must Be Provided)

 

4) RESPECT: Professionalism Is Our Mission. Please Be Respectful At All Times.

 

5) PAYMENTS: Design Payments Must Be Confirmed For Order To Be Processed.

-We Accept Payment Plans & Deposits; Contact Us Via Email For Details.

-We Prohibit Cancellations And Reimbursements On Deposits & Payment Plans. 

-Deposits Must Be At Least 50% Of  Your Total Balance.

-Your Total Balance Must Be At Least $200 To Be Eligible For A Payment Plan.

-A Payment Plan Can Be Scheduled Weekly, Monthly, Or Upon Your Income.

-Final Designs Will Only Be Released After 100% Paid Invoice Is Confirmed.

 

6) RUSH FEES & ADD-ONS: Expedited Service Needs Must Be Specified Upfront.

-We Offer Same Day Expedited Services For $15 Extra.

-We Offer 1-3 Day Expedited Services For $10 Extra.

-We Offer Unlimited Revisions To Guarantee 100% Customer Satisfaction.

-Any Revisions Requested After 5 Days Are $10 Extra.

 

7) SERVICES & PRODUCTS: Please Leave Us A Review To Express Your Gratitude!

-Partially Paid Design Previews Will Be Sent With An M. Atura Watermark.

-Est. Turnaround Time Is 5-7 Days To Ensure Special Detail & Outright Quality. 

-All Clients Must Sign Our Service Agreement; It Will Be Sent Via Email.